Shipping Policy

Shipping Policy

Thank you for shopping with Montdelhomme. Here's everything you need to know about how your order gets to you.

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day.

Once your order ships, you'll receive a confirmation email with a tracking number.

Delivery Times

Most orders arrive within approximately 7 days of being shipped. Delivery times may vary depending on your location, carrier delays, or busy periods such as sales and holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order.
[Optional: Free shipping on orders over [amount].]

Where We Ship

We currently ship to [list of countries / "most countries worldwide"]. If your country isn't available at checkout, contact us and we'll see what we can do.

Customs, Duties & Taxes

For international orders, customs fees, import duties, or taxes may be charged by your country once the parcel arrives. These charges are the customer's responsibility and are not included in the product or shipping price.

Incorrect Address

Please double-check your shipping address before completing your order. Montdelhomme is not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible and we'll try to update it before your order ships.

Lost, Delayed or Damaged Parcels

If your order hasn't arrived within [14] days of shipping, or arrives damaged, please email us with your order number and, where relevant, photos of the package and item. We'll work with the carrier to resolve the issue.

Pre-Order & Limited Items

For pre-order or limited-release pieces, the estimated shipping date will be shown on the product page. These items ship separately once available.

Contact Us

Questions about your order or delivery? We're happy to help.
📧 support@montdelhomme.com